Wig Return And Hygiene Policy
At Ewasmane, we are committed to delivering high-quality, hygienic products to every customer. Due to the nature of our products and for the safety of all clients, the following policy applies.
All Sales Are Final :
We do not accept returns, refunds, or exchanges on wigs once they have been opened, tried on, or altered in any way. This includes:
* Removing or trimming the lace
* Cutting, styling, or coloring the wig
* Wearing or trying on the wig
* Removing tags or packaging
Why This Policy Exists :
Wigs are considered personal hygiene items. Once a wig is opened or altered, it cannot be restocked or resold. This ensures that every client receives a brand-new, unused product.
Quality Concerns : If you believe your wig has a manufacturing defect, please contact us within 48 hours of delivery with photos and a detailed description. We will assess the issue and offer support or solutions at our discretion.
Customer Support : While returns are not possible, we’re happy to offer styling tips, maintenance advice, or connect you with trusted professionals for customisations.
Thank you for your understanding and for supporting our commitment to cleanliness and quality.
Ewasmane.
Shipping & Delivery Policy
We strive to process and ship all orders as quickly as possible. However, please note the following:
Processing Time : Orders are typically processed within 1-5 business days, however processing times may vary based on item availability (kindly confirm where doubts exist). You will receive an email confirmation once your order has been shipped.
Shipping Carrier Delays : Once your order leaves our warehouse, shipping times are dependent on the carrier and are out of our control. Delays can occur due to factors such as weather, holidays, or high shipping volumes, and these are not grounds for a refund.
Refunds for Delivery Delays
We understand that delays can be frustrating, but please note that we do not offer refunds for shipping delays caused by the carrier. If your package is delayed, we will assist with tracking and any claims with the carrier as much as possible, but responsibility for shipping delays lies with the shipping provider.
If there is an issue on our end (e.g., an error in processing or shipping), we will make it right by offering a refund or alternative resolution.
Customer Satisfaction Guarantee
While we cannot control shipping times, your satisfaction is important to us. If you encounter any issues with the delivery of your order, please contact us, and we will do our best to resolve the situation promptly.