Effective Date: August 3, 2026

At Ewa’s Mane, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds

To be eligible for a refund:

• Your request must be made within 14 days of receiving your order.
• The item must be unused, unworn, and in its original condition.
• All original tags and packaging must be intact.
• Proof of purchase or your order confirmation is required.

Items that do not meet these conditions may not qualify for a refund.

Non-Refundable Items

Refunds cannot be issued for:

• Items that have been worn, washed, damaged, altered, or used.
• Custom-made or personalised products.
• Commissioned Pieces
• Gift cards.
• Sale or clearance items, unless they are faulty or required by applicable consumer law.

Faulty or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the item and its packaging

If the issue is confirmed, we will issue a full refund, including any applicable shipping costs.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be issued to your original payment method within 5 to 10 business days. Processing times may vary depending on your bank or payment provider.

Shipping Costs

Original shipping charges are non-refundable unless the refund is due to:

• A faulty or damaged item.
• An incorrect item sent by Ewa’s Mane.
• Any error on our part.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

1. Check your bank account.
2. Contact your card issuer or payment provider, as refunds may take additional time to appear.
3. If you still have not received your refund, please contact us.

Contact Us

If you have any questions regarding our Refund Policy, please contact us:

Ewa’s Mane
51 Northfield Street, Worcester, England

Phone: 07341 181216

Email: info@ewasmane.com