Effective Date: August 3, 2026

At Ewa’s Mane, we want you to be happy with your purchase. If you need to return an item, please review the guidelines below.

Return Period

We accept returns within 14 days of receiving your order.

To begin a return, please contact us within this timeframe with your order number and reason for the return.

Return Conditions

To be eligible for a return, items must be:

• Unused and unworn
• In their original condition
• Returned with all original packaging and tags attached
• Free from any damage, alterations, or signs of use
• Accompanied by proof of purchase

Items that do not meet these requirements may not be accepted.

Commissioned Pieces

Commissioned pieces are non-returnable and non-refundable.

Because commissioned pieces are created specifically to a customer’s requirements, we are unable to accept returns or provide refunds for these items once the order has been confirmed.

Hair Products & Hygiene Items

Due to hygiene reasons, hair products and accessories must be returned in their original condition.

We cannot accept returns for items that have been:

• Worn
• Installed
• Cut, coloured, washed, or styled
• Removed from protective packaging or seals

How to Return an Item

To request a return:

1. Contact Ewa’s Mane with your order details.
2. Wait for confirmation and return instructions.
3. Send the item back using a tracked delivery service.
4. Once received and inspected, we will confirm whether the return has been approved.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or faulty.

We recommend using a tracked shipping service, as we cannot be responsible for items lost during return delivery.

Contact Us

For any questions regarding returns, please contact us:

Email: info@ewasmane.com

We aim to respond to all return enquiries as quickly as possible.